General Questions about WealthBook
- Why should I use WealthBook to manage my estate and wealth?
- How do I know my information will be secure?
- Is there a risk of anyone stealing my money?
- Who has access to my financial information in WealthBook?
- How is WealthBook access controlled?
- What types of activities can WealthBook help me manage?
- What if I decide that I’d like to stop using WealthBook?
- How much does it cost for me to join WealthBook?
- Is my information accessible from any Internet browser?
- Are there minimum browser requirements for using WealthBook?
- How does WealthBook differ from other wealth management and estate planning systems?
- How long does it take to get access to WealthBook once I sign up?
- What happens if I die or become incapacitated?
- What’s the story behind WealthBook?
Security - WealthBook’s eVault
- How do I know my information will be secure?
- What is an SAS 70 Type II Data Center?
- What can I store in the WealthBook eVault?
- Is my stored content available if I need copies?
- Is my stored content backed up?
- How can I control who sees my WealthBook content?
- Where can I find out more about the security measures taken by WealthBook to protect my information?
Trusted Networks
- What are Trusted Networks?
- How do I define my trusted network?
- How do I invite my professional advisors or my clients to join my trusted network?
- How do I invite my family members to join WealthBook?
- What types of professional advisors can I add to my network?
- Can members of my trusted network see my confidential information?
- How can I learn more about Trusted Networks?
Collaboration
- What is collaboration within WealthBook? What does it look like and how can it help me?
- As a household director, how can I collaborate with my group of trusted professional advisors?
- What types of activities can be accomplished through online collaboration?
- How am I notified that an activity or event requires my attention or attendance?
WealthBook for Professional Advisors
- How can WealthBook help me deliver better service to my clients?
- How do I communicate the value of WealthBook to my clients?
- What are workflows?
- What are some of the sample workflows that can be created?
General Questions about WealthBook
Why should I use WealthBook to manage my estate and wealth?
With WealthBook, you can automate many of the wealth management and estate planning processes that require your attention and your valuable time. Reduce the number of office meetings and phone calls for coordinating tasks among your trusted advisors. Periodic estate-related reviews and many other tasks are more efficient and can be accomplished by simply logging into WealthBook.
WealthBook puts households and their professional advisor teams “in the same room” for better control, complete security, and maximum efficiency.
Learn more:
Getting Started with WealthBook
How do I know my information will be secure?
Security is the foundation of WealthBook, and your online security is our number one priority. We secure your information using sophisticated technology. To reduce any risk, we do not store passwords, account numbers, or other sensitive information.
Information related to your estate, wealth, and business affairs are securely stored with the following technology:
- SAS 70 Type II Data Center
- 128 Bit Secure Socket Layer Encryption
- Multi-Layer Firewalls
- Password Authentication Standards
- Automatic, Offsite Backups
Learn more about the technology behind WealthBook by reading our Security Policy.
The electronic vault is one of WealthBook’s most important security features. It’s the answer to the long-standing problem of keeping wealth- and estate-related content safe and organized. Learn more about the electronic vault in Why WealthBook is Safe.
Learn more:
Electronic Vault
Is there a risk of anyone stealing my money?
Absolutely not. WealthBook is non-transactional. Your information is “read-only,” and it cannot be accessed or modified through WealthBook.
In addition to using robust technology to safeguard member information, we do not store your WealthBook login information, bank account numbers, or bank account login information. Permission-based access to the vault and to important content is controlled by you; WealthBook gives you complete control.
In this non-transactional environment, professional advisors and their clients can rest assured that extensive security measures have been taken to ensure the safety of their information.
Who has access to my financial information in WealthBook?
You’re in control, you set the permissions.
Only you and your trusted advisor network may view your financial information. This information is “view-only” and is accessed only by those professional advisors who have been given permission.
How is WealthBook access controlled?
WealthBook controls access at every possible level—from a secure login process to the physical servers and communication networks on which WealthBook operates.
Password protection for WealthBook members is outlined as follows:
- Every user has a unique user name and password.
- All passwords are stored in an encrypted format. Only a user knows his or her password.
- If a password is forgotten, a security question must be answered correctly before a temporary password is sent to the e-mail address registered in the user’s WealthBook account.
- No one—including WealthBook employees—has access to a user’s password. Therefore, it will never be given out over the phone or sent in an e-mail.
For specific information related to your online security at WealthBook, read our Security Policy and our Privacy Policy.
What types of activities can WealthBook help me manage?
WealthBook helps professional advisors and their clients manage almost any activity that traditionally has been managed through personal meetings and phone conferences.
Clients and professional advisors—financial/wealth advisors, estate attorneys, tax attorneys, CPAs, real estate brokers, and insurance brokers—may collaborate with each other and with a clients’ team of advisors to manage these activities:
- Estate Planning
- Wealth Management
- Tax Planning
- Annual Tax Review
- Gifting, 529, and UTMA/UGMA
- IRA Contributions
- IRA Distributions
- Portfolio Review
- Quarterly Review
- And much more
WealthBook allows professional advisors and their clients to create workflows to streamline any wealth management and estate planning activity. Many workflows are ready to use; simply enter due dates, invite participants, and let the workflow process create accountability and timely results.
What if I decide that I’d like to stop using WealthBook?
Your data is completely secure, and you can create backups of your WealthBook information at any time. If you decide to stop using WealthBook, you can easily take your data with you.
To cancel your subscription, simply login to your WealthBook account and click “Contact Us” in the upper right-hand corner of the screen. In the Select a Subject drop-down, choose “I would like to close my account” and click the Send button. It’s that easy. We will respond immediately, and all of your WealthBook account will be deleted within 48 hours.
How much does it cost for me to join WealthBook?
WealthBook offers a free trial to let professional advisors and their clients experience the value, security, and efficiency of this powerful tool. For more information, please refer to WealthBook’s Subscription Options.
Is my information accessible from any Internet browser?
Yes. You can access your WealthBook account from any browser that meets the following minimum requirements: Safari 3, Firefox 3, and Internet Explorer 7.
WealthBook encourages users to protect their computer’s security and to be informed about fraud, identity theft, and phishing. To help protect your WealthBook account and other online accounts, familiarize yourself with tips from sites such as OnGuardOnline.gov.
Are there minimum browser requirements for using WealthBook?
Currently, WealthBook is supported on the following browsers: Safari 3, Firefox 3, and Internet Explorer 7. Recommended minimum screen resolution is 1024 x 768.
How does WealthBook differ from other wealth management and estate planning systems?
In short, WealthBook provides the only secure, online platform for collaborative wealth management and estate planning. Typically, these processes involve locating, updating, and reviewing personal, estate-related, and business documents. In addition, multiple advisors, meetings, and an overall lack of coordination make it difficult—if not impossible—to meet objectives for managing, preserving, and directing wealth.
The WealthBook solution is unique: It provides professional advisors and their clients with a collaborative environment that simplifies management and preservation of assets.
How long does it take to get access to WealthBook once I sign up?
Your WealthBook account is immediately accessible when you sign up for a free trial. User Experience-designed features and helpful documentation ensure that you can load critical estate content, invite clients (or advisors and extended household members), and start realizing at once the benefits of online collaboration for estate planning and wealth management.
What happens if I die or become incapacitated?
WealthBook is designed to ensure that your affairs are in order. In the event of death or incapacitation, your professional advisors will help family members, heirs, trustees, and beneficiaries settle your final affairs in an efficient, organized manner.
WealthBook does more than help clients and professional advisors manage, preserve, and direct wealth: It helps those you love easily carry out the thoughtfully planned details of your estate.
What’s the story behind WealthBook?
Through a number of real-life experiences, it became evident to WealthBook’s founders that a lack of collaboration between professional advisors and their shared clients can be an expensive lesson. Unfortunately, many times the lesson was learned at the expense of the client. Read the full story.
Security – WealthBook’s eVault
How do I know my information will be secure?
Security is the foundation of WealthBook, and your online security is our number one priority. We secure your information using sophisticated technology. To reduce any risk, we do not store passwords, account numbers, or other sensitive information.
Information related to your estate, wealth, and business affairs are securely stored with the following technology:
- SAS 70 Type II Data Center
- 128 Bit Secure Socket Layer Encryption
- Multi-Layer Firewalls
- Password Authentication Standards
- Automatic, Offsite Backups
Learn more about the technology behind WealthBook by reading our Security Policy.
The electronic vault is one of WealthBook’s most important security features. It’s the answer to the long-standing problem of keeping wealth- and estate-related content safe and organized. Learn more about the WealthBook eVault.
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What is an SAS 70 Type II Data Center?
A data center is a highly specialized, secure environment where the WealthBook estate planning and wealth management solution is hosted. The data center that hosts WealthBook is staffed 24x7x365 by experienced engineers and includes the following industry best-practices for data security and reliability:
- Environmental controls
- Fire/smoke detection
- Grounding
- Physical security
- Power delivery and backup
- Redundant networks
When a data center is recognized as SAS 70 Type II, you can rest assured that your data is fully protected by audited processes and robust technology.
Statement on Auditing Standards (SAS) No. 70 is a widely recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA). When a service auditor examines a data center in accordance with SAS No. 70 (known as a "SAS 70 Audit"), the data center’s control objectives and control activities are examined. The SAS 70 audit independently verifies the validity and functionality of a data center's control activities and processes, which are important to customers within the financial, healthcare, and insurance sectors.
For more information related to Statement on Auditing Standards No. 70: Service Organizations: click here.
What can I store in the WealthBook eVault?
WealthBook’s eVault, or electronic vault, protects critical personal, business, and estate-related content from fire, natural disasters, and theft. Any digital asset may be safely stored and easily retrieved from the WealthBook vault, including:
- estate plans
- wills
- important photos, videos, or audio files
- tax documents
- legal documents
- bank documents
- real-estate records
- insurance
- and any other financial, business, or personal information
Is my stored content available if I need copies?
WealthBook members may access their critical content from the eVault whenever it’s needed.
Is my stored content backed up?
As part of WealthBook’s commitment to protecting your information, all eVault content is routinely backed up at our data center.
How can I control who sees my WealthBook content?
Only you and your trusted network may view your financial and estate-related information. As you upload files (documents, images, and so forth) to the secure, electronic vault, you may assign permissions to each item.
Where can I find out more about the security measures taken by WealthBook to protect my information?
Privacy Policy and Security Policy
Trusted Networks
What are Trusted Networks?
Trusted Networks are the “inner circles” formed between individuals and their professional advisors.
Individuals and families can define multiple trusted advisors within a network based on the nature of the advisory relationship and the required level of collaboration.
Professional advisors may define Trusted Client Networks to connect with an immediate circle of clients and with those clients’ other professional advisors.
How do I define my trusted network?
Trusted networks are created by sending e-mail invitations to the professional advisors or family members (or clients, in the case of an advisor) to join WealthBook. As invitations are accepted, trusted networks are formed and secure, online client/advisor collaboration begins.
How do I invite my professional advisors or my clients to join my trusted network?
Once you have signed up with WealthBook, it’s easy to invite professional advisors or clients. Defining your Trusted Network involves setting up the personal or business contact. Once the record is created, WealthBook sends an e-mail invitation. When the e-mail recipient clicks the link within the invitation to access WealthBook, they simply enter their personalized access code and their ZIP Code.
How do I invite my family members to join WealthBook?
After you sign up with WealthBook, it’s easy to add family members to your household. Once an invitation is sent to a family member, a special access code allows the recipient to become part of the household you created in WealthBook.
What types of professional advisors can I add to my network?
WealthBook can increase the value and efficiency of any client/professional advisor relationship. In particular, you may wish to add the following professional advisors to your WealthBook network:
- Financial Planners
- Wealth Advisors
- Certified Financial Planners (CFP)
- Chartered Financial Consultants (ChFC)
- Family Offices
- Estate attorneys
- Tax attorneys
- Certified Public Accountants (CPA)
- Bankers
- Real-estate agents
- Insurance brokers
- And any other professional advisor
Can members of my trusted network see my confidential information?
At any time, members of your trusted network may see only the information which has been shared. Strict control over permissions prevents anyone from viewing or accessing content stored in your electronic vault. Permission-based access and audit tracking are two safety measures built into WealthBook’s eVault.
How can I learn more about Trusted Networks?
For more information about Trusted Networks within WealthBook, read this article.
Collaboration
What is collaboration within WealthBook? What does it look like and how can it help me?
By working together in the secure, online WealthBook environment, professional advisors and their clients can easily coordinate all activities related to estate planning and wealth management. Unlike traditional methods of managing wealth and estates, online collaboration can increase the effectiveness and value of your relationships.
As a household director, how can I collaborate with my group of trusted professional advisors?
Once trusted networks are created, you can collaborate with your professional advisors using workflows. WealthBook includes a number of pre-defined workflows and allows you to create workflows to meet your specific needs.
To learn more about collaborating with your professional advisors, read this article.
What types of activities can be accomplished through online collaboration?
WealthBook helps professional advisors and their clients manage almost any activity that traditionally has been managed through personal meetings and phone conferences.
Clients and professional advisors—financial/wealth advisors, estate attorneys, tax attorneys, CPAs, real estate brokers, and insurance brokers—may collaborate with each other and with a clients’ team of advisors to manage these activities:
- Estate Planning
- Wealth Management
- Tax Planning
- Annual Tax Review
- Gifting, 529, and UTMA/UGMA
- IRA Contributions
- IRA Distributions
- Portfolio Review
- Quarterly Review
- And much more
WealthBook allows professional advisors and their clients to create workflows to streamline any wealth management and estate planning activity. Many workflows are ready to use; simply enter due dates, invite participants, and let the workflow process create accountability and timely results.
How am I notified that an activity or event requires my attention or attendance?
When a workflow is scheduled, you will receive an e-mail notification that describes which task(s) requires your attention. All workflow details may also be referenced online.
WealthBook For Professional Advisors
How can WealthBook help me deliver better service to my clients?
WealthBook helps professional advisors deliver a superior, “high-touch” level of service that retains current clients and attracts new ones. With WealthBook, professional advisors are equipped with the right tools for efficiently managing client assets, building relationships with beneficiaries, and growing their business. Primary advisor benefits include the ability to:
- Increase value
- Increase efficiency
- Develop new relationships
Learn more about how WealthBook helps professional advisors.
How do I communicate the value of WealthBook to my clients?
WealthBook provides data sheets and other informational materials to help advisors communicate the value of WealthBook to their clients. In addition, we make it easy to invite your clients to sign up for a free trial.
What are workflows?
Workflows are comprised of tasks that clients, their family members, and their trusted advisors must complete. By consolidating required tasks in a workflow, processes such as a quarterly review or tax planning can be initiated with minimal effort.
Simply add deadlines and participants to a workflow, and processes that once required multiple phone calls and meetings become streamlined. For accountability, e-mail notifications, past due alerts, and auditing features help to ensure timely completion of activities.
What are some of the sample workflows that can be created?
WealthBook allows professional advisors and their clients to create workflows that streamline any wealth management and estate planning activity. Workflows may be created and pre-defined workflows may be customized to fit the individual needs of each client.
The following workflows are available:
- Annual Tax Review
- Gifting, 529, and UTMA/UGMA
- IRA Contributions
- IRA Distributions
- Portfolio Review
- Quarterly Review