Frequently Asked Questions

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How It Works: Professional Advisors

General Questions about WealthBook

Why should I use WealthBook to grow my practice and help my clients?

WealthBook leverages Web 2.0 technology to help you build trusted relationships by proactively working with your clients and their advisors. As a result, you can request introductions to new advisors and clients through these trusted relationships. WealthBook also helps you work more closely with your clients, securely sharing important documents and coordinating periodic reviews with greater efficiency.

Learn more:
Read about WealthBook Features

Are e-mail communications within WealthBook FINRA compliant?

Yes, WealthBook e-mail communications are sent through your e-mail server.

How do I know my clients' information and our communications will be secure?

Security is the foundation of WealthBook, and online security is our number one priority. We secure your information and your clients’ information using sophisticated technology. To reduce any risk, we do not store passwords, account numbers, or other sensitive information.

Information related to your estate, wealth, and business affairs are securely stored with the following technology:

256 Bit Secure Socket Layer Encryption
Multi-Layer Firewalls
Password Authentication Standards
Automatic, Offsite Backups

Learn more about the technology behind WealthBook by reading our Security Policy.

The eVault is one of WealthBook’s most important security features. It’s the solution to keeping your clients’ electronic content protected and organized. Learn more about how we keep you safe online with Protecting Your Information and Privacy.

Learn more:
Electronic Vault

Is there a risk of anyone stealing my clients' money?
Absolutely not. WealthBook is non-transactional. Client information is “read-only,” and it cannot be accessed or modified through WealthBook.

In addition to using robust technology to safeguard member information, we do not store WealthBook login information, bank account numbers, or bank account login information. Permission-based access to the vault and to important content is controlled by your clients; WealthBook gives your clients complete control.

In this non-transactional environment, you and your clients can rest assured that extensive security measures have been taken to ensure the safety of all information stored in WealthBook.

How is WealthBook access controlled?
WealthBook controls access at every possible level—from a secure login process to the physical servers and communication networks on which WealthBook operates.

Password protection for WealthBook members is outlined as follows:

Every user has a unique user name and password.
All passwords are stored in an encrypted format. Only a user knows his or her password.
If a password is forgotten, a security question must be answered correctly before a temporary password is sent to the e-mail address registered in the user’s WealthBook account.
No one—including WealthBook employees—has access to a user’s password. Therefore, it will never be given out over the phone or sent in an e-mail.

For specific information related to your online security at WealthBook, read our Security Policy and our Privacy Policy.

What types of activities can WealthBook help me manage with my clients?
WealthBook helps you and your clients manage almost any activity that traditionally has been managed through personal meetings and phone conferences.

Whether you’re a financial/wealth advisor, estate advisor, tax advisor, insurance advisor, banking/mortgage lending advisor, real estate advisor, or legal advisor, you and your clients may collaborate with each other and with your clients’ team of advisors to manage these activities:

Estate Planning
Wealth Management
Tax Planning
Annual Tax Review
Gifting, 529, and UTMA/UGMA
IRA Contributions
IRA Distributions
Portfolio Review
Quarterly Review
And much more

WealthBook allows users to create workflows and includes many pre-defined workflows. Simply enter due dates, invite participants, and let the workflow process create accountability and timely results.

What if I decide that I’d like to stop using WealthBook?
Your clients’ data is completely secure, and data backups may be created at any time. If you decide to stop using WealthBook, you can easily take your client data with you for a minimal fee.

To cancel your subscription, simply login to your WealthBook account and click “Contact Us” in the upper right-hand corner of the screen. In the Select a Subject drop-down, choose “I would like to close my account” and click the Send button. It’s that easy. We will respond immediately, and all of your WealthBook account will be deleted within 48 hours.

How much does it cost for me to join WealthBook?

WealthBook offers a free trial to let professional advisors and their clients experience the value, security, and efficiency of this powerful tool. For more information, please refer to WealthBook’s Subscription Options.

Is my information accessible from any Internet browser?
Yes. You can access your WealthBook account from any browser that meets the following minimum requirements: Safari 3, Firefox 3, and Internet Explorer 7.

WealthBook encourages professional advisors to protect their computer’s security and to be informed about fraud, identity theft, and phishing. To help protect your WealthBook account and other online accounts, familiarize yourself with tips from sites such as OnGuardOnline.gov.

Are there minimum browser requirements for using WealthBook?
Currently, WealthBook is supported on the following browsers: Safari 3, Firefox 3, and Internet Explorer 7. Recommended minimum screen resolution is 1024 x 768.

How does WealthBook differ from customer relationship management (CRM) and practice management solutions for professional advisors?

In short, WealthBook is the only secure, online platform specifically created to help advisors:

Generate high-quality referrals through trusted introductions, and
Deliver exemplary client service by working proactively with clients and their advisors.

Typical solutions for professional advisors consist of a one-way “dashboard” that fails to address the need for developing your referral network and for increasing value for your clients. The WealthBook solution is the only one of its kind, harnessing the power of Web 2.0 technologies to elevate your level of service and to provide a platform for building your practice.

How long does it take to get access to WealthBook once I sign up?
Your WealthBook account is immediately accessible when you sign up for a free trial. User Experience-designed features and helpful documentation ensure that you can load client information, invite clients (or advisors and extended household members), and start realizing at once the benefits of WealthBook’s online referral generation and client service capabilities.

What’s the story behind WealthBook?

Through a number of real-life experiences, WealthBook founders saw an opportunity to leverage the Internet for generating referrals and working with their clients. WealthBook founders created a platform that enables advisors to:

work together with other advisors in the best interest of their shared clients
identify and reach new clients and advisors through trusted introductions
share valuable client information in a secure environment
work with other advisors to reach a client’s financial, business, and personal objectives

As a result, advisors now have a platform for generating referrals and delivering better client service. Read the full story.

Security – WealthBook’s eVault

How do I know my clients’ information and our communications will be secure?

Information related to your estate, wealth, and business affairs are securely stored with the following technology:

256 Bit Secure Socket Layer Encryption
Multi-Layer Firewalls
Password Authentication Standards
Automatic, Offsite Backups

What can I store in the WealthBook eVault?
WealthBook’s eVault, or electronic vault, protects your clients’ critical personal, business, and estate-related content from fire, natural disasters, and theft. Any digital asset may be safely stored and easily retrieved from the WealthBook vault, including:

estate plans
wills
important photos, videos, or audio files
tax documents
legal documents
bank documents
real-estate records
insurance
and any other financial, business, or personal information

Is content stored in the eVault available to me and my clients?
WealthBook members may access their critical content from the eVault whenever it’s needed.

Is content stored in the eVault backed up?

As part of WealthBook’s commitment to protecting your information, all eVault content is routinely backed up.

How can I control who sees my WealthBook content?
Only you and your trusted network may view your financial and estate-related information. As you upload files (documents, images, and so forth) to the secure, electronic vault, you may assign permissions to each item.

Where can I find out more about the security measures taken by WealthBook to protect my information?
Privacy Policy and Security Policy

Trusted Networks

What are Trusted Networks?
Trusted Networks are the “inner circles” formed between you and your clients. You may create Trusted Networks to connect with an immediate circle of clients and with those clients’ other professional advisors.

How do I invite my clients and other professional advisors with whom I work to join my trusted network?

Once you have signed up with WealthBook, it’s easy to invite your clients and other professional advisors. Defining your Trusted Network involves setting up the personal or business contact. Once the record is created, WealthBook sends an e-mail invitation. When the e-mail recipient clicks the link within the invitation to access WealthBook, they simply enter their personalized access code and their ZIP Code.

What types of professional advisors can I add to my network?
WealthBook can increase the value and efficiency of any relationship with your clients and colleagues. In particular, you may wish to add the following professional advisors to your WealthBook network:

Financial Planners / Wealth Advisors
Estate Advisors
Tax Advisors
Insurance Advisors
Banking/Mortgage Lending Advisors
Real Estate Advisors
Legal Advisors
And any other professional advisor you work with

Can members of my trusted network see my confidential information?
At any time, members of your trusted network may see only the information which has been shared. Strict control over permissions prevents anyone from viewing or accessing content stored in your clients’ electronic vault. Permission-based access and audit tracking are two safety measures built into WealthBook’s eVault.

How can I learn more about Trusted Networks?
Click here to learn more about Trusted Networks within WealthBook.

Client Service

How can WealthBook help me deliver better service to my clients?
WealthBook helps professional advisors deliver a superior, “high-touch” level of service that retains current clients and attracts new ones. With WealthBook, you are equipped with the right tools for efficiently managing client assets, building relationships with beneficiaries, and growing your business through trusted referral relationships.

Primary advisor benefits include the ability to:

Increase level of service for each client
Generate referrals based on trusted introductions

Learn more about how WealthBook helps professional advisors.

How do I communicate the value of WealthBook to my clients?
WealthBook provides data sheets and other informational materials to you communicate the value of WealthBook to your clients. In addition, we make it easy to invite your clients to sign up for a free trial.

What are workflows?
Workflows streamline processes such as quarterly reviews and planning related to estates, taxes, insurance, and more. Workflows are comprised of tasks that your clients, their family members, and their other trusted advisors must complete. By consolidating required tasks in a workflow, processes such as a quarterly review or tax planning can be initiated with minimal effort.

Simply add deadlines and participants to a workflow, and processes that once required multiple phone calls and meetings become streamlined. For accountability, e-mail notifications, past due alerts, and auditing features help to ensure timely completion of activities.

What are some of the sample workflows that can be created?
WealthBook allows you to create workflows that streamline any of your current client-related activities. Workflows may be created and pre-defined workflows may be customized to fit the individual needs of each client.

The following pre-defined workflows are available: